PRIVACY POLICY
tamequipment.com values your privacy and manages your data with great care. This privacy statement explains the reasons behind our data collection practices.
Online Purchases
When you shop through our online store, a contractual relationship is formed. We collect your data to keep you updated on your order status, process payments, arrange deliveries, handle returns, manage guarantees, and address your inquiries or complaints. Your data will be stored for 7 years. If you make purchases using a tamequipment.com membership, we will retain your data for at least 7 years and then for the entire period of your membership.
Communication Preferences
You have the option to subscribe to our newsletter. To do so, we need your name and email address. Each newsletter includes an option at the bottom to update your information or unsubscribe. We will keep your data until you choose to unsubscribe from the tamequipment.com newsletter.
Security Cameras in Boutiques
All our physical stores are equipped with security cameras. This is done to ensure the safety of you, our staff, and our products. Camera footage is stored for no longer than 3 months. tamequipment.com only uses these images if there is a suspected security incident, fraud, or theft. Upon request, these images may be provided to the police.
Social Media Interactions
tamequipment.com uses social media platforms to share the latest trends and product information. You can follow us on Facebook, Instagram, YouTube, and LinkedIn. The usage of these social media platforms is governed by their own terms of service, over which we have no control. If you send us a message via social media, we will save your message and account name to respond through the same channel. These messages will be deleted after 3 months.
Handling Inquiries
When you contact us with a question or complaint, we will need certain information from you, such as your name, email address, phone number, and other details necessary to resolve the issue. We will keep this information for 12 months after your inquiry or complaint has been resolved. This helps us provide better service if you need assistance in the future.
We analyze these interactions to understand the nature of problems and complaints, as well as how our staff handle them. This analysis is done anonymously to help us improve our services.
Who We Share Your Data With
To provide our services, we may share your data with other organizations that require access to it:
- Cloud systems used for financial operations, website management, online store functionality, security camera monitoring, newsletter distribution, event registrations, and email communication.
- Organizations that offer support and advice in areas like finance and automation.
- Shipping companies responsible for delivering purchases and processing returns. We have agreements with these organizations regarding the use and security of your data. They only receive the data necessary to perform their services and are not allowed to use it for other purposes.
In some cases, we may be legally required to share your personal data with other entities, such as the police or tax authorities.
Protecting Your Personal Data
We take sufficient measures to ensure the security of your personal data. The systems and equipment we use are highly secure. Employees, temporary workers, and trainees are bound by confidentiality obligations and only have access to the data necessary to carry out their job responsibilities.
Your Privacy Rights
You have the right to request us to check, correct, or delete your data, as well as to object to its use. You can exercise these rights by contacting us. To verify that the request is made by you, we may ask for identification. We will respond to your request as soon as possible, and in any case, within 4 weeks.
If you have questions or are dissatisfied with how your data is being processed, please contact us. If we cannot reach a resolution, you have the right to file a complaint with the privacy regulatory body, the Office for Data Protection.
As stated on their website, tamequipment.com is not responsible for the processing of your personal data by the tamequipment.com brand or by organizations that sell tamequipment.com clothing in their stores.